Terms and Conditions for Lincs Boiler Services
These terms and conditions outline the rules and regulations for the use of our services related to the servicing and repair of oil boilers.
1. Introduction
By scheduling a service or repair with Lincs Boiler Services, you agree to comply with, and be bound by, the following terms and conditions. If you do not agree with any part of these terms, please do not use our services.
2. Services
2.1 Scope of Work: Our services include the servicing, maintenance, and repair of oil boilers. All work will be carried out by qualified and experienced technicians.
2.2 Service Appointments: Appointments will be scheduled based on availability. We strive to be punctual, but unforeseen circumstances may cause delays. We will notify you as soon as possible if delays occur.
3. Customer Responsibilities
3.1 Access: You must provide our technicians with clear and safe access to the boiler and any associated equipment.
3.2 Information: You must inform our technicians of any known issues or previous work carried out on the boiler prior to the start of the service or repair.
4. Liability
4.1 Limitation of Liability: Lincs Boiler Services will not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
4.2 Damage from Failing Parts: While our technicians will exercise due care during the servicing and repair of your oil boiler, Lincs Boiler Services is not responsible for any damage that occurs due to failing or defective parts. This includes, but is not limited to, leaks, bursts, or failures of components that were in a compromised state prior to or during our service.
4.3 Pre-existing Conditions: We are not liable for any issues arising from pre-existing conditions of the boiler or associated systems that were not apparent during the initial inspection.
5. Payment and Charges
5.1 Payment Due: Payment for our services is due upon completion of the service or repair unless otherwise agreed in writing.
5.2 Extra Charges: If the boiler is in a bad state of repair or is excessively sooty, additional time may be required for cleaning. This will incur an extra charge, which will be communicated and agreed upon before the additional work is undertaken.
5.3 Late Payments: Late payments will incur a admin fee of £25 and an interest at a rate of 5% of the outstanding balance per month until the balance is paid in full.
6. Warranty and Guarantees
6.1 Service Guarantee: We guarantee our workmanship for a period of 12 months from the date of service. This guarantee covers only the specific work carried out and does not extend to any unrelated faults or failures.
6.2 Parts Warranty: Any new parts provided by Lincs Boiler Services will be subject to the manufacturer’s warranty. We do not offer additional warranties on parts.
7. Cancellations and Rescheduling
7.1 Customer Cancellations: You may cancel or reschedule your appointment with at least 24 hours notice. Cancellations with less than 24 hours notice may incur a cancellation fee.
7.2 Company Cancellations: Lincs Boiler Services reserves the right to cancel or reschedule appointments due to unforeseen circumstances. We will notify you as soon as possible in such cases.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
9. Amendments
Lincs Boiler Services reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately upon posting.
10. Contact Us
If you have any questions about these terms and conditions, please contact us at service@lincsboilerservices.com
GDPR Statement for Lincs Boiler Services
At Lincs Boiler Services, we are committed to protecting and respecting your privacy. This statement explains how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR).
1. Data Collection
We collect and process the following personal data from our customers:
- Name
- Address
- Contact information (phone number and email address)
- Service history and appointment details
2. Purpose of Data Collection
The personal data we collect is used for the following purposes:
- To provide and manage our services, including scheduling and carrying out oil boiler servicing and repairs.
- To send service reminders and notifications about upcoming appointments or required maintenance.
- To communicate with you regarding your service requests and to address any inquiries or issues.
3. Legal Basis for Processing
The legal basis for processing your personal data includes:
- Consent: By providing your personal data, you consent to us using it for the purposes outlined in this statement.
- Contractual Necessity: Processing your data is necessary for the performance of a contract to which you are a party, such as scheduling and providing boiler services.
- Legitimate Interests: We may process your data to pursue our legitimate interests, provided your rights and interests do not override these.
4. Data Storage and Security
We are committed to ensuring that your personal data is secure. We have implemented appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction.
5. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including sending service reminders and managing your service history. Once your data is no longer needed, it will be securely deleted.
6. Use of Third-Party Software
To facilitate our services and improve efficiency, we may use third-party software and service providers to process your data. These third parties include scheduling and customer relationship management (CRM) systems, payment processors, and email service providers. We ensure that any third-party providers we use comply with GDPR and have adequate safeguards in place to protect your personal data.
7. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of any inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances.
- Right to Data Portability: You can request the transfer of your data to another organisation or to you.
- Right to Object: You can object to the processing of your data based on legitimate interests.
8. Contact Us
If you have any questions about this GDPR statement or wish to exercise any of your rights, please contact us at:
Email: service@lincsboilerservices.com
Address: Lincs Boiler Services, Morton Road, Laughton DN21 3PS
We take your privacy seriously and will respond to any inquiries or requests promptly and transparently.
9. Changes to This Statement
We may update this GDPR statement from time to time. Any changes will be posted on our website and will take effect immediately upon posting.